electrician derby and nottingham

Electrical installation & maintenance company covering Nottingham & Derby. call: 07703 857405

Complaints Policy


The business always endeavours to provide the best service. However, on rare occasions there may be times where a customer may not be completely satisfied.

To ensure the business can put things right for you, as soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and to the high standards the business aims to achieve.

Please contact the business straight away with any concerns either by phone, email or write to us. If writing, get proof of posting.

Business Complaint Procedure

On receipt of your complaint the business aims to respond within 5 days.

The business will arrange a convenient date to come and view and/or remedy the situation.

In the unlikely event the business is unable to resolve your complaint having exhausted the business complaints procedure, it may be necessary to use another complaint service. Where the business cannot resolve the complaint to your satisfaction and/or agree to the final resolution requests confirmed to us; and both parties agree a ‘deadlock’ has been reached, you can then escalate your complaint.

The business has access to an Ombudsman service for our domestic installation, service, repair and maintenance contracts as part of the Which? Trusted Traders Endorsement. If you choose to you can refer your complaint to the Dispute Resolution Ombudsman. Before the Dispute Resolution Ombudsman can deal with your complaint you will need to contact Which? Trusted Traders on 0117 456 6031 who can explain if you are eligible to use the Ombudsman’s services.

JDP would love to hear from you ...

If you have any electrical questions or would just like to discuss your requirements with us we'd love you hear from you. Please use the button below for details on how to get in touch.

Contact Us

electrician derby and nottingham

Here at JDP Electrical we are a highly reputable business that has been providing an excellent standard of service within the region for many years, and we pride ourselves on the quality of our work, as well as the consistently good feedback we receive from our customers.

As Which? Trusted traders and also members of NAPIT (the National Association of Professional Inspectors and Testers).

Contact Us

Contact

Telephone: 07703 857405

Email: info@jdp-electrical.co.uk


Jack Prentice t/a JDP Electrical. Trading Address: 85 Town Street, Sandiacre, Nottingham NG10 5DS
Telephone: 07703 857405 | Email: info@jdp-electrical.co.uk | Complaints Policy

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